Protocol Advisory: Do not email support regarding specific transaction IDs or wallet addresses without PGP encryption. Unencrypted messages containing sensitive financial data will be automatically purged by our mail servers without a response.
Before initiating a support ticket, consult the FAQ page. 90% of inquiries regarding deposit confirmations (2 confirmations required), XMR withdrawal batching, and escrow release timers are already documented there.
General Inquiries
For login recovery, 2FA resets, and non-order related platform guidance.
Security Operations
Vulnerability disclosures, critical bug reports, and infrastructure integrity issues.
Vendor Relations
Verification requests, bond waivers (Recon/Dread verified), and bulk listings.
Internal Ticket System
Dispute Resolution
For active orders, use the "Dispute" button on the order page. This automatically opens a ticket linked to the transaction, allowing moderators to view chat logs and order details instantly.
Wallet Issues
If a deposit has 3+ confirmations on the blockchain but hasn't appeared, open a ticket with the Subject: "Deposit Issue" and include the Transaction Hash (TXID) in the first line.
Official PGP Key
All sensitive communication MUST be encrypted. Messages not signed with your public key may be ignored to prevent impersonation.